Safety Recall NHTSA · 12V308000 Reported July 2, 2012

Windshield wiper linkage hardware

Mack Trucks, Inc. · Visibility · 1,174 vehicles potentially affected

NHTSA ID
12V308000
Manufacturer Campaign
SC3064
Manufacturer
Mack Trucks, Inc.
Component
Visibility
Vehicles Affected
1,174
Recall Type
Vehicle
Report Received
July 2, 2012

Defect Summary

Mack is recalling certain model year 2012 chu, cxu, and gu vehicles, manufactured from october 10, 2011, through november 17, 2011. Hardware used to secure the windshield wiper linkage to the wiper motor may not be sufficiently torqued, and may cause the windshield wiper linkage to detach from the wiper motor. as a result, the windshield wipers will not function.

Safety Consequence

If this occurs, under certain driving conditions the driver's visibility will be reduced, increasing the risk of a crash.

Corrective Action

Mack will notify owners, and replace the hardware on affected vehicles, free of charge. the safety recall began on august 22, 2012. owners may contact mack trucks at 1-800-866-1177.

What you should do

  1. Look up your VIN at nhtsa.gov/recalls to confirm this recall applies to your vehicle.
  2. Contact an authorized Mack Trucks, Inc. dealer and reference recall ID 12V308000 or campaign SC3064.
  3. Schedule the free repair. By federal law, the manufacturer must remedy the defect at no cost.
View Official NHTSA Notice →
Related

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FAQ: Recall 12V308000

Your rights, the repair process, and what each field on this page means.

What is recall 12V308000?

NHTSA recall 12V308000 was issued by Mack Trucks, Inc. on July 2, 2012. It addresses: Windshield wiper linkage hardware. The recall affects approximately 1,174 vehicles, with the defect involving the Visibility component.

How do I get this recall repaired?

Contact any authorized Mack Trucks, Inc. dealer and reference NHTSA recall ID 12V308000 or the manufacturer campaign number SC3064. Under federal law, the repair is completely free regardless of vehicle age or owner history.

Is my vehicle included in this recall?

The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.

How long do I have to get a recall repair done?

There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.

Where does the data on this page come from?

All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.