Software error may disable power steering assist
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain model year 2016 c300 4matic vehicles manufactured november 4, 2015, to march 1, 2016. in the affected vehicles, the electric power steering assist system may shutdown due to a software error.
Safety Consequence
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Corrective Action
Mbusa will notify owners, and dealers will update the software for the electric power steering control unit, free of charge. The recall began january 2017. owners may contact mbusa customer service at 1-800-367-6372.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving Steering.
FAQ: Recall 16V438000
Your rights, the repair process, and what each field on this page means.
What is recall 16V438000?
NHTSA recall 16V438000 was issued by Mercedes-benz Usa, Llc on June 15, 2016. It addresses: Software error may disable power steering assist. The recall affects approximately 17 vehicles, with the defect involving the Steering component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 16V438000 or the manufacturer campaign number NR (Not Reported). Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.