Safety Recall NHTSA · 17E004000 Reported January 20, 2017

Tiedowns may not secure wheelchair in a crash

Q: What is recall 17E004000?

NHTSA recall 17E004000 was issued by The New Haven Companies on January 20, 2017. It addresses: Tiedowns may not secure wheelchair in a crash. The recall affects approximately 9,535 vehicles , with the defect involving the N/A component.

Q: Is my vehicle included in this recall?

The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls . NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.

Q: How long do I have to get a recall repair done?

There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.

The New Haven Companies · N/A · 9,535 vehicles potentially affected

NHTSA ID

17E004000

Manufacturer Campaign

NR (Not Reported)

Manufacturer

The New Haven Companies

Component

N/A

Vehicles Affected

9,535

Recall Type

Equipment

Report Received

January 20, 2017

Completion Rate

20.67

Defect Summary

The new haven companies (new haven) is recalling certain safe haven wheelchair securement tiedowns, model number nh56328p028. these tiedowns may not adequately secure a wheelchair in the event of a crash.

Safety Consequence

If the tiedown fails in the event of a crash, the unrestrained wheelchair can increase the risk of injury to the occupant or those nearby.

Corrective Action

New haven will notify the purchasers and through a third party, the tiedowns will be replaced, free of charge. the recall began on february 27, 2017. owners may contact new haven customer service at 1-818-686-7020.

What you should do

Look up your VIN at nhtsa.gov/recalls to confirm this recall applies to your vehicle.
Contact an authorized The New Haven Companies dealer and reference recall ID 17E004000 or campaign NR (Not Reported).
Schedule the free repair. By federal law, the manufacturer must remedy the defect at no cost.

View Official NHTSA Notice →

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FAQ: Recall 17E004000

Your rights, the repair process, and what each field on this page means.

What is recall 17E004000?

NHTSA recall 17E004000 was issued by The New Haven Companies on January 20, 2017. It addresses: Tiedowns may not secure wheelchair in a crash. The recall affects approximately 9,535 vehicles, with the defect involving the N/A component.

How do I get this recall repaired?

Contact any authorized The New Haven Companies dealer and reference NHTSA recall ID 17E004000 or the manufacturer campaign number NR (Not Reported). Under federal law, the repair is completely free regardless of vehicle age or owner history.

Is my vehicle included in this recall?

The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.

How long do I have to get a recall repair done?

There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.

Where does the data on this page come from?

All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.