Inaccurate vehicle location for emergency services
Defect Summary
Mercedes-benz usa, llc. (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. for a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/rmisc-19v787-4620.pdf
Safety Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
Mbusa has initiated an over the air (ota) remote update. mbusa will also notify owners, and dealers will check software for a successful ota or update the communication module software as needed, free of charge. the recall began december 23, 2019. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2019120008.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving N/A.
FAQ: Recall 19V787000
Your rights, the repair process, and what each field on this page means.
What is recall 19V787000?
NHTSA recall 19V787000 was issued by Mercedes-benz Usa, Llc on November 1, 2019. It addresses: Inaccurate vehicle location for emergency services. The recall affects approximately 24,226 vehicles, with the defect involving the N/A component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 19V787000 or the manufacturer campaign number 2019120008. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.