Inaccurate vehicle location for emergency services
Defect Summary
Mercedes-benz usa, llc. (mbusa) is recalling certain 2020 c300 cabrio, c300 cabrio 4matic, c300 coupe, c43 amg cabrio 4matic, c43 amg coupe 4matic, c63s amg cabrio, cls53 amg 4matic, e350, e350 4matic, e450 cabrio, e450 cabrio 4matic, e450 coupe, e450 coupe 4matic, e450 4matic, e53 amg cabrio 4matic, glc300 coupe 4matic, glc300, glc300 4matic, glc63 amg coupe 4matic, amg gt63 4-door 4matic, and amg gt63s 4-door 4matic vehicles. an electrical circuit inside the emergency call system (ecall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
Safety Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
Mbusa will notify owners, and dealers will replace the communication module, free of charge. the recall began april 14, 2020. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2020030016.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving N/A.
FAQ: Recall 20V068000
Your rights, the repair process, and what each field on this page means.
What is recall 20V068000?
NHTSA recall 20V068000 was issued by Mercedes-benz Usa, Llc on February 7, 2020. It addresses: Inaccurate vehicle location for emergency services. The recall affects approximately 239 vehicles, with the defect involving the N/A component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 20V068000 or the manufacturer campaign number 2020030016. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.