Safety Recall NHTSA · 20V252000 Reported May 5, 2020

Rear emergency exit window label/fmvss 217

Daimler Trucks North America, Llc · Equipment · 7,979 vehicles potentially affected

NHTSA ID
20V252000
Manufacturer Campaign
FL-849
Component
Equipment
Vehicles Affected
7,979
Recall Type
Vehicle
Report Received
May 5, 2020
Completion Rate
100.00

Defect Summary

Daimler trucks north america, llc (dtna) is recalling certain 2010-2020 thomas built buses saf-t-liner hdx school buses. the lettering on the instruction label for the rear emergency exit window may be too small. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 217, "bus emergency exits and window retention and release."

Safety Consequence

Small lettering may be difficult for occupants to read, delaying the reaction time to open the exit, increasing the risk of injury.

Corrective Action

Dtna will notify owners and mail a new label to attach to the exit window by first class mail, free of charge. dtna issued owners an interim notification on june 17, 2020. the recall began september 10, 2020. owners may contact dtna customer service at 1-800-547-0712. dtna's number for this recall is fl-849.

What you should do

  1. Look up your VIN at nhtsa.gov/recalls to confirm this recall applies to your vehicle.
  2. Contact an authorized Daimler Trucks North America, Llc dealer and reference recall ID 20V252000 or campaign FL-849.
  3. Schedule the free repair. By federal law, the manufacturer must remedy the defect at no cost.
View Official NHTSA Notice →
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FAQ: Recall 20V252000

Your rights, the repair process, and what each field on this page means.

What is recall 20V252000?

NHTSA recall 20V252000 was issued by Daimler Trucks North America, Llc on May 5, 2020. It addresses: Rear emergency exit window label/fmvss 217. The recall affects approximately 7,979 vehicles, with the defect involving the Equipment component.

How do I get this recall repaired?

Contact any authorized Daimler Trucks North America, Llc dealer and reference NHTSA recall ID 20V252000 or the manufacturer campaign number FL-849. Under federal law, the repair is completely free regardless of vehicle age or owner history.

Is my vehicle included in this recall?

The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.

How long do I have to get a recall repair done?

There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.

Where does the data on this page come from?

All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.