Safety Recall NHTSA · 20V351000 Reported June 12, 2020

Frameless window glass panels may detach

Keystone Rv Company · Visibility · 428 vehicles potentially affected

NHTSA ID
20V351000
Manufacturer Campaign
20-375
Manufacturer
Component
Visibility
Vehicles Affected
428
Recall Type
Vehicle
Report Received
June 12, 2020
Completion Rate
86.10

Defect Summary

Keystone rv company (keystone) is recalling certain 2020 alpine, avalanche, fuzion, laredo, montana, raptor, crossroads redwood, and dutchmen voltage trailers. the adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.

Safety Consequence

If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.

Corrective Action

Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. this recall began july 24, 2020. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 20-375.

What you should do

  1. Look up your VIN at nhtsa.gov/recalls to confirm this recall applies to your vehicle.
  2. Contact an authorized Keystone Rv Company dealer and reference recall ID 20V351000 or campaign 20-375.
  3. Schedule the free repair. By federal law, the manufacturer must remedy the defect at no cost.
View Official NHTSA Notice →
Related

Similar Recalls

Other recalls from Keystone Rv Company or involving Visibility.

FAQ: Recall 20V351000

Your rights, the repair process, and what each field on this page means.

What is recall 20V351000?

NHTSA recall 20V351000 was issued by Keystone Rv Company on June 12, 2020. It addresses: Frameless window glass panels may detach. The recall affects approximately 428 vehicles, with the defect involving the Visibility component.

How do I get this recall repaired?

Contact any authorized Keystone Rv Company dealer and reference NHTSA recall ID 20V351000 or the manufacturer campaign number 20-375. Under federal law, the repair is completely free regardless of vehicle age or owner history.

Is my vehicle included in this recall?

The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.

How long do I have to get a recall repair done?

There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.

Where does the data on this page come from?

All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.