Disabled emergency call system
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs450, s500, and s580 vehicles. the communication module software may restrict or disable the emergency call system (ecall).
Safety Consequence
A disabled ecall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. owner notification letters were mailed february 23, 2022. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2022010006.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving Communication.
FAQ: Recall 21V00J000
Your rights, the repair process, and what each field on this page means.
What is recall 21V00J000?
NHTSA recall 21V00J000 was issued by Mercedes-benz Usa, Llc on December 27, 2021. It addresses: Disabled emergency call system. The recall affects approximately 1,239 vehicles, with the defect involving the Communication component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 21V00J000 or the manufacturer campaign number 2022010006. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.