Inaccurate vehicle location for emergency services
Defect Summary
Daimler vans usa, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. the software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Safety Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Dvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. the recall began on may 5, 2021. owners may contact dvusa customer service at 1-877-762-8267. dvusa's number for this recall is vsxhermpos.
Similar Recalls
Other recalls from Daimler Vans Usa, Llc or involving Electrical System.
FAQ: Recall 21V055000
Your rights, the repair process, and what each field on this page means.
What is recall 21V055000?
NHTSA recall 21V055000 was issued by Daimler Vans Usa, Llc on February 5, 2021. It addresses: Inaccurate vehicle location for emergency services. The recall affects approximately 84,345 vehicles, with the defect involving the Electrical System component.
How do I get this recall repaired?
Contact any authorized Daimler Vans Usa, Llc dealer and reference NHTSA recall ID 21V055000 or the manufacturer campaign number VSXHERMPOS. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.