Inaccurate vehicle location for emergency services
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. please refer to the part 573 report for specific vehicle model details. the software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Safety Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. the recall began march 12, 2021. owners may contact mbusa customer service at 1-877-762-8267. mbusa's number for this recall is 2021020025.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving Communication.
FAQ: Recall 21V058000
Your rights, the repair process, and what each field on this page means.
What is recall 21V058000?
NHTSA recall 21V058000 was issued by Mercedes-benz Usa, Llc on February 5, 2021. It addresses: Inaccurate vehicle location for emergency services. The recall affects approximately 1,292,258 vehicles, with the defect involving the Communication component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 21V058000 or the manufacturer campaign number 2021020025. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.