Emergency call (ecall) function may be disabled
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2019 c300, e300, 2018-2020 cla250, 2020 cls450, amg e53, amg gt53, gle450, 2018 amg e63, amg gta, 2017-2020 gla250, glc300, 2019 glc350, amg glc43, 2017-2018 gle350, 2019 amg glc 43, glc350, gle400, 2017 gls450, s550, c300 cabrio, and 2018-2019 s560 vehicles. on june 18, 2021, an additional 9 vehicles were added, including certain 2021 gla250, glc300, 2018 s450, e400, and 2017 cla250 vehicles. the communication module might have been inadvertently deactivated during a service visit, which could have disabled the emergency call (ecall) function.
Safety Consequence
A disabled ecall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
Mbusa will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. the recall began march 31, 2021. letters for the owners of the 9 additional vehicles were mailed july 9, 2021. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2021030005.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving N/A.
FAQ: Recall 21V072000
Your rights, the repair process, and what each field on this page means.
What is recall 21V072000?
NHTSA recall 21V072000 was issued by Mercedes-benz Usa, Llc on February 12, 2021. It addresses: Emergency call (ecall) function may be disabled. The recall affects approximately 67 vehicles, with the defect involving the N/A component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 21V072000 or the manufacturer campaign number 2021030005. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.