Rearview camera obscured or delayed/fmvss 111
Defect Summary
Daimler vans usa, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter and freightliner sprinter vehicles equipped with the multimedia system "connect 5" and a rearview camera. the rearview image may not display within 2 seconds from the start of the backing event. in addition, the rearview image may be obscured or covered by the visual display of the emergency call (ecall) pop-up window if the ecall system is activated while the reverse gear is engaged. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
Safety Consequence
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Corrective Action
Dvusa will notify owners, and dealers will perform a software update on the vehicles, free of charge. the recall began march 5, 2021. owners may contact dvusa customer service at 1-877-762-8267. dvusa's number for this recall is vs3ruecon.
Similar Recalls
Other recalls from Daimler Vans Usa, Llc or involving Back Over Prevention.
FAQ: Recall 21V077000
Your rights, the repair process, and what each field on this page means.
What is recall 21V077000?
NHTSA recall 21V077000 was issued by Daimler Vans Usa, Llc on February 17, 2021. It addresses: Rearview camera obscured or delayed/fmvss 111. The recall affects approximately 198 vehicles, with the defect involving the Back Over Prevention component.
How do I get this recall repaired?
Contact any authorized Daimler Vans Usa, Llc dealer and reference NHTSA recall ID 21V077000 or the manufacturer campaign number VS3RUECON. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.