Software may allow rear door to open unexpectely
Defect Summary
Proterra, inc. (proterra) is recalling certain 2019-2020 catalyst 40 foot buses. a software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Safety Consequence
The rear door may open without the driver's awareness, increasing the risk of injury.
Corrective Action
Proterra will notify owners, and dealers will update the software, free of charge. owner notification letters were mailed on june 11, 2021. owners may contact proterra customer service at 1-864-438-0000.
Similar Recalls
Other recalls from Proterra Operating Company, Inc. or involving Electrical System.
FAQ: Recall 21V268000
Your rights, the repair process, and what each field on this page means.
What is recall 21V268000?
NHTSA recall 21V268000 was issued by Proterra Operating Company, Inc. on April 19, 2021. It addresses: Software may allow rear door to open unexpectely. The recall affects approximately 12 vehicles, with the defect involving the Electrical System component.
How do I get this recall repaired?
Contact any authorized Proterra Operating Company, Inc. dealer and reference NHTSA recall ID 21V268000 or the manufacturer campaign number SC-21-085. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.