Mbux system software malfunction
Defect Summary
Daimler vans usa, llc (dvusa) is recalling certain 2019-2021 mercedes-benz sprinter and freightliner sprinter vehicles. the mbux multimedia system software may cause the display to remain black, or reboot after startup. this could result in the rearview camera image not displaying properly. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
Safety Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. dvusa issued owners an interim notification on july 23, 2021. owners may contact dvusa customer service at 1-877-762-8267. dvusa's number for this recall is vs3uxpobox.
Similar Recalls
Other recalls from Daimler Vans Usa, Llc or involving Back Over Prevention.
FAQ: Recall 21V411000
Your rights, the repair process, and what each field on this page means.
What is recall 21V411000?
NHTSA recall 21V411000 was issued by Daimler Vans Usa, Llc on June 2, 2021. It addresses: Mbux system software malfunction. The recall affects approximately 33,437 vehicles, with the defect involving the Back Over Prevention component.
How do I get this recall repaired?
Contact any authorized Daimler Vans Usa, Llc dealer and reference NHTSA recall ID 21V411000 or the manufacturer campaign number VS3UXPOBOX. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.