Safety Recall NHTSA · 21V412000 Reported June 2, 2021

Wireless controller sleep mode disabled

Sutphen Corporation · N/A · 8 vehicles potentially affected

NHTSA ID
21V412000
Manufacturer Campaign
NR (Not Reported)
Manufacturer
Sutphen Corporation
Component
N/A
Vehicles Affected
8
Recall Type
Vehicle
Report Received
June 2, 2021
Completion Rate
100.00

Defect Summary

Stuphen corporation (stuphen) is recalling certain 2019-2020 fire trucks equipped with a battery-powered 3600 wireless remote controller unit used to control the movement of electric firefighting monitors in firefighting vehicles. the monitor is used to direct the water stream and adjust the spray pattern. the wireless remote controller's sleep mode is disabled, and results in the batteries discharging faster than normal.

Safety Consequence

Inability to use the wireless remote controller may hinder firefighting efforts, increasing the risk of injury.

Corrective Action

Dealers will update the wireless remote controller unit software, free of charge. the manufacturer has not yet provided a schedule for recall notification. owners may contact stuphen customer service at 1-614-889-1005.

What you should do

  1. Look up your VIN at nhtsa.gov/recalls to confirm this recall applies to your vehicle.
  2. Contact an authorized Sutphen Corporation dealer and reference recall ID 21V412000 or campaign NR (Not Reported).
  3. Schedule the free repair. By federal law, the manufacturer must remedy the defect at no cost.
View Official NHTSA Notice →
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FAQ: Recall 21V412000

Your rights, the repair process, and what each field on this page means.

What is recall 21V412000?

NHTSA recall 21V412000 was issued by Sutphen Corporation on June 2, 2021. It addresses: Wireless controller sleep mode disabled. The recall affects approximately 8 vehicles, with the defect involving the N/A component.

How do I get this recall repaired?

Contact any authorized Sutphen Corporation dealer and reference NHTSA recall ID 21V412000 or the manufacturer campaign number NR (Not Reported). Under federal law, the repair is completely free regardless of vehicle age or owner history.

Is my vehicle included in this recall?

The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.

How long do I have to get a recall repair done?

There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.

Where does the data on this page come from?

All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.