Wheelchair lift outer barrier may fail/fmvss 403
Defect Summary
Volvo bus corporation (volvo bus) is recalling certain 2009-2021 volvo 9700 vehicles equipped with wheelchair lifts. when the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard numbers 403, "platform lift systems" and 404, "platform lift installations."
Safety Consequence
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Corrective Action
Volvo bus will reinforce the outer barrier with additional supports, free of charge. interim owner notification letters were mailed on september 28, 2021. owner notification letters were mailed on march 18, 2022. owners may contact volvo bus customer service at 1-866-870-2046.
Similar Recalls
Other recalls from Volvo Bus Corporation or involving Equipment Adaptive/mobility.
FAQ: Recall 21V597000
Your rights, the repair process, and what each field on this page means.
What is recall 21V597000?
NHTSA recall 21V597000 was issued by Volvo Bus Corporation on August 2, 2021. It addresses: Wheelchair lift outer barrier may fail/fmvss 403. The recall affects approximately 266 vehicles, with the defect involving the Equipment Adaptive/mobility component.
How do I get this recall repaired?
Contact any authorized Volvo Bus Corporation dealer and reference NHTSA recall ID 21V597000 or the manufacturer campaign number SR21-84. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.