Infotainment system may cause driver distraction
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. the mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Safety Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. for vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. owner notification letters were mailed january 25, 2022. owners may contact mbusa customer service at 1-800-367-6372.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving Electrical System.
FAQ: Recall 21V931000
Your rights, the repair process, and what each field on this page means.
What is recall 21V931000?
NHTSA recall 21V931000 was issued by Mercedes-benz Usa, Llc on November 29, 2021. It addresses: Infotainment system may cause driver distraction. The recall affects approximately 227 vehicles, with the defect involving the Electrical System component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 21V931000 or the manufacturer campaign number 2022010003. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.