Disabled emergency call system
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. please refer to mbusa's recall report for specific vehicle model details. an error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Safety Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. owner notification letters were mailed july 8, 2022. owner notification letters will be mailed in phases, on july 8, 2022, may 17, 2024, july 29, 2024, and september 27, 2024. owners may contact mbusa customer service at 1-800-367-6372. mbusa's numbers are for this recall is 2022060005 and 2023110006.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving Communication.
FAQ: Recall 22V365000
Your rights, the repair process, and what each field on this page means.
What is recall 22V365000?
NHTSA recall 22V365000 was issued by Mercedes-benz Usa, Llc on May 20, 2022. It addresses: Disabled emergency call system. The recall affects approximately 242,722 vehicles, with the defect involving the Communication component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 22V365000 or the manufacturer campaign number See Recall Schedule. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.