False warning message for emergency call system
Defect Summary
Volvo car usa, llc (volvo car) is recalling certain 2023 s60, v60cc, xc60, xc90, xc40, and c40 vehicles. a diagnostic trouble code (dtc) may be falsely detected for the emergency call system (e-call) and display "e-call service required" in the driver information module (dim).
Safety Consequence
The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
Corrective Action
Dealers will update the telematics and connectivity antenna module (tcam) software, free of charge. owner notification letters are expected to be mailed may 16, 2023. owners may contact volvo car's customer service 1-800-458-1552. volvo car's number for this recall is r10225.
Similar Recalls
Other recalls from Volvo Car Usa, Llc or involving N/A.
FAQ: Recall 23V188000
Your rights, the repair process, and what each field on this page means.
What is recall 23V188000?
NHTSA recall 23V188000 was issued by Volvo Car Usa, Llc on March 22, 2023. It addresses: False warning message for emergency call system. The recall affects approximately 393 vehicles, with the defect involving the N/A component.
How do I get this recall repaired?
Contact any authorized Volvo Car Usa, Llc dealer and reference NHTSA recall ID 23V188000 or the manufacturer campaign number R10225. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.