Roof panel may detach from vehicle
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2014-2020 c-class, cla, gla, s-class, glc, and gle vehicles. please refer to mbusa's recall report for specific vehicle details. the front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Safety Consequence
A detached roof panel can become a road hazard, increasing the risk of a crash.
Corrective Action
Dealers will replace the front panel, free of charge. owner notification letters were mailed on august 2, 2024. Owner notification letters will be mailed in phases, on, march 22,2024, and august 2, 2024. owners may contact mbusa customer service at 1-800-367-6372. this recall is an expansion of nhtsa recall number 21v-197.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving Structure.
FAQ: Recall 23V854000
Your rights, the repair process, and what each field on this page means.
What is recall 23V854000?
NHTSA recall 23V854000 was issued by Mercedes-benz Usa, Llc on December 15, 2023. It addresses: Roof panel may detach from vehicle. The recall affects approximately 2,976 vehicles, with the defect involving the Structure component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 23V854000 or the manufacturer campaign number NR (Not Reported). Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.