High-voltage battery may shutdown unexpectedly
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2024 eqe 350 4matic, eqe 350+, eqe 500 4matic, eqs 450 4matic, eqs 450+, eqs 580 4matic, amg eqe 53 4matic, amg eqs 53 4matic, 2023-2025 eqe suv 350 4matic, eqe suv 350+, eqe suv 500 4matic, eqs suv 450 4matic, eqs suv 450+, eqs suv 580 4matic, 2024-2025 eqs suv 680 4matic, and amg eqe suv 53 4matic vehicles. the battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Safety Consequence
A sudden loss of drive power increases the risk of a crash.
Corrective Action
Dealers will update the battery management system software, free of charge. owner notification letters were mailed july 5, 2024. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2024060002.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving Electrical System.
FAQ: Recall 24V372000
Your rights, the repair process, and what each field on this page means.
What is recall 24V372000?
NHTSA recall 24V372000 was issued by Mercedes-benz Usa, Llc on May 28, 2024. It addresses: High-voltage battery may shutdown unexpectedly. The recall affects approximately 14,912 vehicles, with the defect involving the Electrical System component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 24V372000 or the manufacturer campaign number 2024060002. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.