Loss of steering and drive power
Defect Summary
Mack trucks, inc. (mack) is recalling certain 2024 mmde electric trucks. the battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of steering control and drive power.
Safety Consequence
A sudden loss of steering control and drive power increases the risk of a crash.
Corrective Action
Owners are advised not to drive their vehicles until the remedy has been completed. dealers will update the battery management system software, free of charge. owner notification letters were mailed july 10, 2024. owners may contact mack customer service at 1-800-866-1177. mack's number for this recall is sc0464.
Similar Recalls
Other recalls from Mack Trucks, Inc. or involving Electrical System.
FAQ: Recall 24V399000
Your rights, the repair process, and what each field on this page means.
What is recall 24V399000?
NHTSA recall 24V399000 was issued by Mack Trucks, Inc. on June 4, 2024. It addresses: Loss of steering and drive power. The recall affects approximately 24 vehicles, with the defect involving the Electrical System component.
How do I get this recall repaired?
Contact any authorized Mack Trucks, Inc. dealer and reference NHTSA recall ID 24V399000 or the manufacturer campaign number SC0464. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
What does "Do Not Drive" mean for this recall?
NHTSA has flagged this recall as Do Not Drive, meaning the defect poses an immediate safety risk and affected vehicles should not be operated until they are repaired. Owners should contact their dealer immediately and may be eligible for free towing or a loaner vehicle while awaiting parts.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.