Software may deactivate emergency braking system
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2024 cle 300 convertible, cle 300 coupe, cle 450 convertible, cle 450 coupe, e 350, e 450 station wagon, e 450, and amg cle 53 coupe vehicles. a software error in the mbux multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Safety Consequence
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Corrective Action
Dealers will update the mbux multimedia system software and parking control unit settings, free of charge. owner notification letters were mailed november 1, 2024. This is a phased recall, phase 1 owner letters will be mailed november 12, 2024, november 1, 2024, and january 14, 2025. owners may contact mbusa customer service at 1-800-367-6372.
Similar Recalls
Other recalls from Mercedes-benz Usa, Llc or involving Back Over Prevention.
FAQ: Recall 24V688000
Your rights, the repair process, and what each field on this page means.
What is recall 24V688000?
NHTSA recall 24V688000 was issued by Mercedes-benz Usa, Llc on September 13, 2024. It addresses: Software may deactivate emergency braking system. The recall affects approximately 2,025 vehicles, with the defect involving the Back Over Prevention component.
How do I get this recall repaired?
Contact any authorized Mercedes-benz Usa, Llc dealer and reference NHTSA recall ID 24V688000 or the manufacturer campaign number NR (Not Reported). Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.