Suspension may lower unexpectedly
Defect Summary
Gillig llc (gillig) is recalling certain 2015-2016 low floor transit buses equipped with norgren-brand suspension kneeling modules. the suspension kneeling modules on these vehicles have snap rings on the solenoid valve pistons which may not have been fully inserted and seated during assembly, potentially affecting the suspension air bag pressure and the vehicle's suspension height.
Safety Consequence
An unexpected loss of suspension air bag pressure while driving would result in an abrupt reduction in suspension height, potentially increasing the risk of a crash. a loss of suspension air bag pressure could also occur during vehicle servicing, increasing the risk of injury to maintenance personnel.
Corrective Action
Gillig will notify owners and pay fleets to inspect the front and rear kneeling modules. a snap ring reset tool will be provided free of charge to permanently seat the snap ring in the intended groove. the recall began on june 2, 2017. owners may contact gillig customer service at 1-800-735-1500.
Similar Recalls
Other recalls from Gillig, Llc or involving N/A.
FAQ: Recall 17V263000
Your rights, the repair process, and what each field on this page means.
What is recall 17V263000?
NHTSA recall 17V263000 was issued by Gillig, Llc on April 19, 2017. It addresses: Suspension may lower unexpectedly. The recall affects approximately 2,604 vehicles, with the defect involving the N/A component.
How do I get this recall repaired?
Contact any authorized Gillig, Llc dealer and reference NHTSA recall ID 17V263000 or the manufacturer campaign number NR (Not Reported). Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.